To book your places at the 'Co-regulation & Scrutiny' conference please use our booking form:
Conference Booking Form

For directions and more information about the conference venue:
Britannia Hotel Manchester

The TMT website is having a few updates done to it over the next few weeks.

We are looking to:

• Add some information about how the TMT are working on tenants behalf (throughout the UK)
• Add some new ways for tenants to give us their feedback
• Add some new ways for people to get involved

More follows…

Jamie Eastwood
Regeneration Officer

Sharing our experience with other Housing Organisations

Hi all!

Well the TMT (Tenant Management Team) have been busy over the last few months not only have we been scrutinising NC business we were also invited to Cumbria to speak to a Federation of tenants that are going down the scrutiny pathway.

They were scared, just like we were in the beginning, but after our meeting and question and answer section, they all seemed to feel a lot better about taking on this role.

We were also asked to do a workshop at the TPAS (Tenant Participation Advisory Service) annual conference in Birmingham. We usually go there to learn, this time we were teaching!! We were very well received and our workshop sessions were oversubscribed with extra tables and chairs being brought in and people even standing at the back! From the feedback we received tenants found our workshop one of the best of the weekend, so we feel very proud of our achievements.

Since then we have been invited to Lincolnshire to speak to another group of tenants on the first steps of scrutiny, to offer advice and assistance. Then we were invited back to speak to the Directors of this company so they could come to terms with what scrutiny means to them and to the company. Most recently we have been asked to speak at a conference in Liverpool where many landlords will be in attendance.
All in all TMT are gaining a reputation of being trailblazers in this field and are being invited all over the country to speak about what we have achieved.

We would like to thank Sue Cox (NCHT) for all her help in the administration side of things and to Carol Middleton for her role as mentor. Sadly Carol has left us now as we no longer need her help and support as she has done such a great job in training us, so good luck Carol for the future.

Responsive Repairs Scrutiny

 
 
The Tenant Management Team have now started their next scrutiny topic, which is on responsive repairs.  The team are due to meet with the repairs section shortly to look at how the section works and then will start seeking residents views.  If you would like to contribute your views on this topic please contact the TMT using the contact form on this website.

Grounds Maintenance Summary

 
· Team looked at the Customer Satisfaction survey to ensure scrutiny was evidence based.
· Grounds maintenance was chosen as had the lowest satisfaction rate.
· Produced a time line graph with tasks.
· Organised meeting with relevant Heads of Service to inform on topic.
· Decided on what relevant information was required.
· Requested information from the TMT support worker via our Information protocol
· Desk top review on information received, helped decipher what we needed to ask tenants & what we needed the horticultural expert to look at.
· Commissioned Resident Inspectors to complete a door knock & telephone survey
· Wrote a questionnaire in conjunction with the Environmental panel.
· Sent survey to 2,600 tenants on sounding board.
· Hand delivered survey to further 1,000 properties on 3 estates
· Employed a horticultural expert to complete a report on current maintenance
· Completed focus groups on 3 estates
· Completed a weed density study on 3 estates
· Work was delayed slightly due to adverse weather conditions
· All information received collated
· Report written, contained methodology, findings & recommendations
· Recommendations from both the horticultural expert & from tenants comments
· 77 recommendations made
· Report presented to Group Management Team (GMT) & Board by TMT
· GMT produce an action plan in response to the  recommendations
· Many recommendations agreed outright, others to be discussed further between TMT & GMT
 
 

Examples of recommendations

 
· Grass should not be cut during very wet conditions.
· Scheme Co-ordinators from Gold Standard areas should sign off work as satisfactory
· Contractors should ensure all operatives undertake customer care training.
 

 
Summary

 
· The scrutiny has been well received by tenants & GMT & improvements are visible
· The work has helped NCHT develop a better understanding of tenants views
· The team have gained new skills & training provided by NCHT has helped all to develop & grow in confidence and capacity which enables further scrutiny by our team