TMT Reports

Booking begins for the 'Co-regulation and Scrutiny' conference at Manchester Piccadilly Hotel

2011-05-05T05:58:00.000-07:00

To book your places at the 'Co-regulation & Scrutiny' conference please use our booking form:
Conference Booking Form

For directions and more information about the conference venue:
Britannia Hotel Manchester

New TMT website in testing…

2011-04-17T22:23:00.000-07:00

The TMT website is having a few updates done to it over the next few weeks.

We are looking to:

Add some information about how the TMT are working on tenants behalf (throughout the UK)
Add some new ways for tenants to give us their feedback
Add some new ways for people to get involved

More follows…

Jamie Eastwood
Regeneration Officer

Sharing our experience with other Housing Organisations

2010-10-27T09:00:00.000-07:00

Sharing our experience with other Housing Organisations

Hi all!

Well the TMT (Tenant Management Team) have been busy over the last few months not only have we been scrutinising NC business we were also invited to Cumbria to speak to a Federation of tenants that are going down the scrutiny pathway.

They were scared, just like we were in the beginning, but after our meeting and question and answer section, they all seemed to feel a lot better about taking on this role.

We were also asked to do a workshop at the TPAS (Tenant Participation Advisory Service) annual conference in Birmingham. We usually go there to learn, this time we were teaching!! We were very well received and our workshop sessions were oversubscribed with extra tables and chairs being brought in and people even standing at the back! From the feedback we received tenants found our workshop one of the best of the weekend, so we feel very proud of our achievements.

Since then we have been invited to Lincolnshire to speak to another group of tenants on the first steps of scrutiny, to offer advice and assistance. Then we were invited back to speak to the Directors of this company so they could come to terms with what scrutiny means to them and to the company. Most recently we have been asked to speak at a conference in Liverpool where many landlords will be in attendance.
All in all TMT are gaining a reputation of being trailblazers in this field and are being invited all over the country to speak about what we have achieved.

We would like to thank Sue Cox (NCHT) for all her help in the administration side of things and to Carol Middleton for her role as mentor. Sadly Carol has left us now as we no longer need her help and support as she has done such a great job in training us, so good luck Carol for the future.

Responsive Repairs Scrutiny Topic

2010-10-25T03:21:00.003-07:00

Responsive Repairs Scrutiny

The Tenant Management Team have now started their next scrutiny topic, which is on responsive repairs. The team are due to meet with the repairs section shortly to look at how the section works and then will start seeking residents views. If you would like to contribute your views on this topic please contact the TMT using the contact form on this website.

Grounds Maintenance Report Summary

2010-10-25T03:21:00.001-07:00

Grounds Maintenance Summary

· Team looked at the Customer Satisfaction survey to ensure scrutiny was evidence based.
· Grounds maintenance was chosen as had the lowest satisfaction rate.
· Produced a time line graph with tasks.
· Organised meeting with relevant Heads of Service to inform on topic.
· Decided on what relevant information was required.
· Requested information from the TMT support worker via our Information protocol
· Desk top review on information received, helped decipher what we needed to ask tenants & what we needed the horticultural expert to look at.
· Commissioned Resident Inspectors to complete a door knock & telephone survey
· Wrote a questionnaire in conjunction with the Environmental panel.
· Sent survey to 2,600 tenants on sounding board.
· Hand delivered survey to further 1,000 properties on 3 estates
· Employed a horticultural expert to complete a report on current maintenance
· Completed focus groups on 3 estates
· Completed a weed density study on 3 estates
· Work was delayed slightly due to adverse weather conditions
· All information received collated
· Report written, contained methodology, findings & recommendations
· Recommendations from both the horticultural expert & from tenants comments
· 77 recommendations made
· Report presented to Group Management Team (GMT) & Board by TMT
· GMT produce an action plan in response to the recommendations
· Many recommendations agreed outright, others to be discussed further between TMT & GMT

Examples of recommendations

· Grass should not be cut during very wet conditions.
· Scheme Co-ordinators from Gold Standard areas should sign off work as satisfactory
· Contractors should ensure all operatives undertake customer care training.

Summary

· The scrutiny has been well received by tenants & GMT & improvements are visible
· The work has helped NCHT develop a better understanding of tenants views
· The team have gained new skills & training provided by NCHT has helped all to develop & grow in confidence and capacity which enables further scrutiny by our team

Susan Allen - Contribution

2010-10-25T03:10:00.000-07:00

The Tenant Management Team would like to recognise the work and assistance of Susan Allen who has contributed to the work of the Tenant Management Team.

Susan continues to work within the local community.

Tenant Management Team - 25 September, 2010

2010-10-25T03:09:00.000-07:00

Susan Allen: Susan lives in Newton and has taken an interest in resident involvement over the last 3 years. Susan has stated that she “finds her involvement interesting and educational. She also finds it a privilege to help support residents and be part of developing a good landlord/resident relationship.”

Chris Burgess: Chris has been a member of the TMT for a year. Chris comes to the team with a vast knowledge of housing, having worked in the field for a number of years.

Alan Evans: Alan lives in Denton & has been involved with resident participation at New Charter for approximately two years. He wants to make a difference to residents and is enjoying the challenge on the Tenant Management Team.

Vera Anderton: Vera is currently Chair of Assheton Residents Association and has been involved for many years in achieving improvements on the block. She is a member of many involvement working groups and has worked closely with New Charter in ensuring the Company are working in the interest of tenants.

Frank Gittens: Frank is secretary of Micklehurst Estate Residents Association, a position he has held for seven years now and is a former member of New Charter Federation. He is also on the Fair Share panel for Micklehurst, on the partnership panel for Mossley and on the Mossley sports and Leisure Committee who run the Mossley Mini Olympics annually. Frank has also helped set up and run the Tool Bank in Mossley.

Jill Kupczak: Jill is married with 2 grown up children. She lives in Hindley Close, Ashton. Jill joined the Tenant Management Team as she believes that tenants deserve the best service possible from their landlord. She is looking forward to working to try and improve the service New Charter provides to tenants.

Ann Daly: Ann joined because she has a strong desire to assist in all areas that will improve life for tenants. Hopefully by aiding New Charter to better understand tenants needs and points of view. Ann is a Mother of two and Grandma to nine children. Her hobbies include reading and gardening.

Keith Hardy: Keith has been the Chairman of the Brushes Estate Management Board for the past seven years. The Board is an independent company registered at Company house and its function is to run Social housing on Brushes estate on behalf of New Charter Housing Trust. Given the above, Keith is obviously a strong believer in Tenant Participation and thinks the structure of TMT is an effective method of involvement.

Belinda Jeffery: Belinda has been involved with her residents group (CRAG) for 8 years and was with the Tenants Federation for 5years, 4 of them as secretary. She has seen many changes brought about by tenants for tenants over the years and enjoys working to improve the services received by all New Charter residents.

Steve Thomas: Steve enjoys helping people and has been involved for 2 years, working together to make a difference. Steve has experience of working in a team but is looking forward to learning new skills, which he can use during the term and also in life. He believes that the time invested on the Tenant Management Team will be worthwhile for both residents and landlord.

Tenant Management Team Members - 25 October, 2010

2010-10-25T03:07:00.000-07:00

Chris Burgess: Chris has been a member of the TMT for a year. Chris comes to the team with a vast knowledge of housing, having worked in the field for a number of years.

Alan Evans: Alan lives in Denton & has been involved with resident participation at New Charter for approximately two years. He wants to make a difference to residents and is enjoying the challenge on the Tenant Management Team.

Vera Anderton: Vera is currently Chair of Assheton Residents Association and has been involved for many years in achieving improvements on the block. She is a member of many involvement working groups and has worked closely with New Charter in ensuring the Company are working in the interest of tenants.

Frank Gittens: Frank is secretary of Micklehurst Estate Residents Association, a position he has held for seven years now and is a former member of New Charter Federation. He is also on the Fair Share panel for Micklehurst, on the partnership panel for Mossley and on the Mossley sports and Leisure Committee who run the Mossley Mini Olympics annually. Frank has also helped set up and run the Tool Bank in Mossley.

Jill Kupczak: Jill is married with 2 grown up children. She lives in Hindley Close, Ashton. Jill joined the Tenant Management Team as she believes that tenants deserve the best service possible from their landlord. She is looking forward to working to try and improve the service New Charter provides to tenants.

Ann Daly: Ann joined because she has a strong desire to assist in all areas that will improve life for tenants. Hopefully by aiding New Charter to better understand tenants needs and points of view. Ann is a Mother of two and Grandma to nine children. Her hobbies include reading and gardening.

Keith Hardy: Keith has been the Chairman of the Brushes Estate Management Board for the past seven years. The Board is an independent company registered at Company house and its function is to run Social housing on Brushes estate on behalf of New Charter Housing Trust. Given the above, Keith is obviously a strong believer in Tenant Participation and thinks the structure of TMT is an effective method of involvement.

Belinda Jeffery: Belinda has been involved with her residents group (CRAG) for 8 years and was with the Tenants Federation for 5 years, 4 of them as secretary. She has seen many changes brought about by tenants for tenants over the years and enjoys working to improve the services received by all New Charter residents.

Steve Thomas: Steve enjoys helping people and has been involved for 2 years, working together to make a difference. Steve has experience of working in a team but is looking forward to learning new skills, which he can use during the term and also in life. He believes that the time invested on the Tenant Management Team will be worthwhile for both residents and landlord.

Grounds Maintenance Report - 28 April, 2010

2010-10-25T03:02:00.000-07:00

Scrutiny of the Grounds Maintenance service provided by New Charter Homes
To report findings on the Grounds Maintenance service provided by New Charter Homes to residents

For New Charter Homes to note the findings of the Grounds Maintenance scrutiny report, accept and act upon the recommendations with immediate effect.

4.1 Financial implications: To produce value for money & create cost effective services.
4.2 Legal/Governance Implications: Tenant Scrutiny is a recommendation from the Tenant Services Authority and is considered best practice. The Board have demonstrated their commitment to using tenant scrutiny to assist them in the governance of the organisation.
4.3 Business plan implications: The undertaking of the recommendations contained in this report will meet the corporate objectives of the organisation.
4.4 Equality & Diversity Implications: Not applicable

CONTENTS

Page 3
Background

Page 3
Methodology

Page 4-5
Findings
Key Lines of Enquiry
Horticultural experts’ report
Weed density analysis
Postal survey
Door knock
Telephone survey
Focus groups
Contract
Signup
Page 6-21
Page 6-7
Page 8-9
Page10
Page 11-13
Page13
Page 14
Page 15-20
Page 21
Page 21

Recommendations
Page 22-27
Conclusion
Page 28
Appendix

Page 29

Introduction

1. INTRODUCTION

The Tenant Management Team (TMT), in its role of scrutinising service provision for New Charter Homes (NCH), reviewed the Customer Satisfaction Survey to identify possible areas for scrutiny. The survey highlighted Estate Management as one of the lowest scores (though still a relatively high level of satisfaction). However, realising this was such a vast area, we decided to focus on Grounds Maintenance. Using our knowledge as tenants, we felt that if this area was improved it could have a great impact on tenant satisfaction.

2. BACKGROUND
2.1 The TMT was established in May 2009, in response to Resident Led Self Regulation, as recommended by the Tenants Services Authority. The team consists of tenant volunteers whose role it is to scrutinise the service provision of NCH.

2.2 The aims of the TMT are:

To operate on behalf of tenants and residents, ensuring that NCH provides resident-centred services of the highest standard.
To form an effective part of the management structure of NCH together with the NCH Board and the Group Management Team.

2.3 The team’s role is:

To take an independent view of NCH performance
To establish priorities for reviewing NCH performance
To oversee scrutiny activities
To commission performance reviews to enable TMT to carry out its duties
To assess NCH performance against expected standards
To hold the NCH Board and Group Management Team to account where performance falls below expected standards

3. METHODOLOGY
3.1 The initial task was to set up a Grounds Maintenance Scrutiny Working Group comprising of members of TMT. The first role for the Working Group was to define the parameter of the scrutiny. We then decided to select 3 estates in different locations and excluded estates where TMT members lived, to ensure no personal bias. Two of the estates received the standard grounds maintenance service and one received gold standard. It was felt it was important to incorporate one sheltered housing scheme that received the gold standard.

3.2 The Working Group produced an action plan based on recommendations from the Tenant Participation Advisory Service (TPAS). This incorporated a three-stage plan. (Appendix1).
The three-stage plan comprised:

Preparation
Desktop review
Reality checking

3.3 Preparation
With the knowledge that Scrutiny must be evidence based, firstly we defined our information requirements and served notice on the Head of Grounds Maintenance to provide us with information. We also met with the Head of Grounds Maintenance and other officers to support us in our preparatory work.

3.4 Desktop Review
We reviewed the information provided by officers and also looked at the Audit Commission Key Lines of Enquiry (KLOE) for Tenancy and Estate Management. From the KLOE we selected the relevant points for Grounds Maintenance. We identified gaps within the evidence we had collected so far and this defined other evidence requirements for our scrutiny to be effective. We looked at Grounds Maintenance specification, schedule of rates, the contract for Grounds Maintenance and also job profiles for Neighbourhood Management Officers/Assistants.

3.5 Reality Checking
We commissioned Resident Inspectors to assist the Working Group with the reality checking stage. We decided to perform a variety of evidence-based surveys:

Arrange for a horticultural expert to examine 3 selected estates and ask her to give her expert opinion as to the general condition of these estates.
Perform a weed density analysis of the 3 chosen sites and compare them with what is considered to be an excellently maintained site such as Stamford Park.
Produce and distribute a detailed questionnaire to the NCH Sounding Board, consisting of 2,700 tenants and 2 estates, (Harbour Farm, Hyde and Lyne Edge, Dukinfield) approximately 450 on each area. An adapted gold standard questionnaire was sent to all residents at Birchfield sheltered accommodation, as well as all those receiving the gold standard from the sounding board (totalling 3,600). The questionnaire was to be produced in conjunction with the Environmental Panel, who will also be using the findings for their own purposes.
Hold 3 focus groups, in Astley Sports Centre, Leesfield Sheltered Housing Scheme and at Hough Community Centre where tenants were invited to come along and air their views.
Carry out a telephone survey of 100 randomly selected tenants from the NCH sounding board to introduce some personal contact.
Carry out a door knocking exercise, to ensure a face-to-face contact which will provide an instant response.
Witness a sign up procedure with NCH Neighbourhood Management staff to establish the level of grounds maintenance information provided.

Tenant Management Team Code of Conduct

2010-10-25T02:57:00.000-07:00

New Charter Homes Tenant Management Team
Code of Conduct

The Code of Conduct provides a set of guidelines that members of the Tenant Management Team (TMT) must agree to follow in order to carry out their duties.

1. Confidentiality
1.1 Members must respect the confidentiality of residents, the staff and the organisation
1.2 The business of the TMT may involve members in dealing with issues that may be sensitive and controversial or of an individual basis. Members must exercise discretion and care in performing their duties and responsibilities.

2. Discrimination
2.1 No member will discriminate on any grounds against any other member of the TMT or public. Discriminatory language will not be used in discussions.
2.2 All those who attend meetings have the right to be treated with dignity and respect, regardless of their race, colour, ethnic or national origins, nationality, gender, marital status, age, sexuality, religion, or any other matter, which causes people to be treated with injustice.

3. Terms of Reference
3.1 All members should familiarise themselves with the Terms of Reference of the TMT to ensure that they aim to meet the aims and objectives of the Team.

4. Conflicts of interest
4.1 Individual members should disclose any interest, whether personal or on behalf of any group they represent, that they consider may affect or influence their approach to the matter under discussion.
4.2 Members must not use their position to obtain any financial gain or advantage.
4.3 TMT Members cannot be current Tenant Board Members

5. Conduct
5.1 All members must:

Be courteous to each other and support and assist other members in seeking the best possible solution to problems being discussed
Allow each other the opportunity to speak and comment
Follow the guidance of the Chair in the conduct of the meetings
Raise questions during meetings through the Chair
Follow the agenda at meetings and help each other reach effective decisions
Remember that the purpose of the TMT is to benefit tenants, residents and members of the community generally and not specific individuals
Bear in mind the rights of individual residents and the duties of staff when proposing solutions to problems
Not to speak or write on behalf of the group without the prior agreement of the group. Any correspondence sent on behalf of the group should be made available to all members of the group
Make any requests for reports, data and information in line with the Access to Information protocol
Operate within the Terms of Reference.

5.2 Persons appearing under the influence of alcohol or illegal drugs/substances or causing disruption will be asked to leave the meeting. (See Breach of Code of Conduct, below)
5.4 Throughout proceedings due respect shall be shown to the Chair and through the Chair to all other members.
5.5 If at a meeting any member, in the opinion of the Chair, persistently disregards a ruling of the Chair or behaves irregularly, improperly or offensively, or obstructs the conduct of business, they will be asked to leave the meeting. (See Breach of Code of Conduct, below)

6. Attendance

6.1 Members of TMT should make every effort to attend meetings and to send apologies in advance of the meeting if they are unable to attend.
6.2 Members missing more than 2 consecutive meetings will have their membership terminated unless TMT accepts that there are exceptional circumstances.

7. Political affiliation

7.1 Individual members may be affiliated to/or be members of a political party but they may not represent a political party in their role as a member of the group

8. Breach of Code of Conduct
8.1 If a member of the TMT does not abide by the Code of Conduct the Chair has the right to ask that they leave the meeting.
8.2 If a member of the TMT continues to ignore the code, at subsequent meetings, then the Chair will ask the TMT to vote on whether the member should be asked to leave and their membership terminated.
8.3 If a member of the TMT feels that the Chair has breached the Code of Conduct, they may ask TMT to vote on whether the Chair should be asked to leave the meeting. If the majority of the membership is dissatisfied with the performance of the Chair they may vote to remove the office of Chair or have their membership of TMT terminated.

Tenant Management Team Role Profile

2010-10-25T02:53:00.000-07:00

This is the role profile of the Tenant Management Team members
New Charter Housing Trust Tenant Management Team

Role Profile:

Purpose
The purpose of the role of Tenant Management Team (TMT) member is to work as a member of a team to:

Operate on behalf of New Charter Homes (NCH) tenants and residents, ensuring that they receive resident-centred services of the highest standard.

Form an effective part of the management structure of NCH together with the Board and the Group Management Team.

Take an independent view of NCH performance.

Establish priorities for reviewing NCH performance

Oversee scrutiny activities

Commission performance reviews to enable TMT to carry out its duties

Assess performance against expected standards. These could be NCH agreed service standards, Audit Commission Key Lines of Enquiry standards, or standards encountered when benchmarking with other housing providers.

Hold the Board and Group Management Team to account where performance falls below expected standards

Members of the Tenant Management Team will work together on a voluntary basis with New Charter Homes. The individuals who are recruited as Tenant Management team members are volunteers.

Training and Support
All members will undertake an Induction programme and further training needs will be assessed. Full training and support will be provided.

Key Activities
Key activities of TMT members are to:

Attend meetings, training and planning sessions.

Read documents in preparation for meetings.

Review performance information provided by New Charter Homes and tenant and resident groups.

Prioritise service areas for review

Compare performance to other comparable organisations

Identify the need for further information to enable TMT to carry out its duties. To liaise with the Tenant Participation Team to consider the most appropriate source of that information. For example, to commission Resident Inspections or Mystery Shopping on a specific topic or to commission reports from NCH.

Where standards fall below expected levels, consider how improvements might be made

Work co-operatively with other TMT members, New Charter Homes staff and tenants and residents

Assist in the preparation of reports

Responsibilities

To familiarise yourself with the policies and procedures including the Terms of Reference, Code of Conduct, Confidentiality, Health and Safety, Equality and Diversity, Expenses policies.

To carry out the role of TMT member in accordance with the policies and procedures including the Code of Conduct.

To observe confidentiality throughout the process

To remain impartial and objective at all times

Not to raise any personal issues or concerns via the TMT

To act professionally and carry out your responsibilities with integrity and high standards of behaviour at all times

To act and behave in a manner that ensures the safety of yourself and others

To treat everyone with respect and ensure that you are responsive to the needs of all people in the community.

Related Documents
Terms of Reference
Code of Conduct
Confidentiality Policy
Expenses Policy
Health and Safety Policy
Equality and Diversity Policy

What has been happening at New Charter? The Next Chapter

2010-08-26T02:39:00.000-07:00

‘Dawn of a New Age?’
Well for all the hardworking members of our Tenant Management Team (Scrutiny Panel), Resident Inspectors, Mystery Shoppers, Sounding Board and everyone else working on behalf of all tenants, we certainly hope so.

Have the new coalition government really given enough thought to their review of the TSA?
It would be bordering on criminal if all the effort, training and experience gained over the last months, not to mention the cost of it all should go to waste. We sincerely trust that it is not a case of act in haste and repent at leisure.

Five members of the Tenant Management Team (TMT) have recently attended the TPAS conference and AGM in Birmingham where we gave a workshop on scrutiny. The session went down a storm, and we are all feeling euphoric as a result. The praise was overwhelming.

No time to sit and bask in glory however, we have a job to do and this year is just hurtling by. Having just delivered our Grounds Maintenance Scrutiny Report to the Board, we are working with managers on an action plan to address our recommendations. Whilst our next scrutiny is about to get under way, we are also out and about talking to other tenants about National Standards and Local Offers, the Tenants Annual Report and how we can do better. New Charter has established the ‘Xtra Factor Team’ consisting of staff together with National Standards Champions from TMT, Resident Involvement Monitoring Panel, & our TPAS mentor. We are on the phones, visiting TARAS, accosting people in New Charter shops, at bus stops and anywhere else they might be. We want to speak to as many tenants as possible and we need more people to get involved.

Summer has almost flown by in a flurry of consultation meetings, conferences and training courses. Then along came the election and the resultant atmosphere of uncertainty about the future. Will we still have a job to do? Has all our effort been for nothing?

We are very proud of New Charter and the stance that they are taking. Long before the dust began to settle, our Board announced that it would be business as usual and that we should continue to meet the deadlines that we have been working to. Most importantly, no matter what Housing Regulation brings in the future, they will be supporting tenant empowerment and scrutiny will be the way forward.  Tenants will be the pulse that keeps the corporate heart beating.

The next months will be tough. Gathering and collating the thoughts and aspirations of as many tenants as possible and converting them into policies and actions that will be used to shape the future, push the barriers and improve standards won’t be a walk in the park. With effort, stamina and enthusiasm great progress is possible. We are looking forward to meeting the challenge.

Let’s watch the “New Dawn” turn into a fantastic New Day.

TPAS Conference Birmingham 2009

2010-02-16T12:49:00.000-08:00

As members of the Tenant Management Team (TMT), we attended the annual conference run by the Tenant Participation Advisory Service (TPAS), at Birmingham August 2009.

Having only recently established itself back in April 2009, our members who attended the conference, some of whom, had had no previous involvement, took the opportunity to gain valuable experience from this and to see how tenant involvement impacted on other providers of social housing.

Our aim was to attend workshops in order to gain ideas of what can be achieved within our aims and objectives as the TMT.

We split up into pairs to attend the workshops, reporting back to each other with feedback of our findings. Workshops included topics such as mystery shopping, resident inspection, neighbourhood plans and community control.

Workshops were held throughout the weekend, but there was also opportunity for networking with other organisations, socialising with the team and recreational activities.
It was agreed by the team that one of the best workshops we attended for our own role was on scrutiny, held on the Sunday morning. This gave us an indepth knowledge of scrutiny and assisted us as a team to move our project forward.

Overall we gained valuable experience from the event, including what other providers of social housing were achieving, new ideas, professionalism, confidence, team building and networking. This also led to us planning and running a joint conference on Resident Led Self Regulation with Salix homes.

A very informative and enjoyable weekend.

Joint Conference with TPAS & Salix Homes

2010-01-16T07:05:00.000-08:00

Led by Tenants, with the help from the Tenant Participation Team and guidance from the Tenant Participation Advisory Services (TPAS)
3 December, 2009 at Manchester Conference Centre

With the fast approaching/forthcoming Resident Led Self Regulation (RLSR) the Tenant Management Team (TMT) New Charter Housing Trust (NCHT) held a joint conference with the Senate (Salix Homes).

The aim was to show the approach from two different housing organisations, Salix Homes being a Arms Length Management Organisation and NCHT being a Housing Association.

The aim was to show other Social Landlords and active tenants, how to set up RLSR from day one. This included information on how to set up a framework and the sharing of documents written by TMT which included Terms of Reference, Role Profile and Codes of Conduct.

Having started to plan the event in August 2009, working together, TMT members and Senators put together presentations for workshops and ran practice days.

The event was a huge success and, in fact, was oversubscribed. We received very good feedback from the delegates who attended and some stated that we had provided them with all the valuable tools to enable them to set up RLSR within their organisation.

Showcase Event

2009-11-23T11:03:00.000-08:00

Showcase Event: 19th September 2009
A showcase event, led by tenants, took place at New Charter Housing Trust in September 2009.

All the usual popular events were available to try, including face painting, rock climbing and entertainment from clowns for the children. The day also included workshops designed to help residents achieve colourful hanging baskets and demonstrations on how to grow your own vegetables. All these workshops were designed and run by residents.

The Tenant Management Team (TMT) held workshops, to explain to tenants and residents what we are all about. We explained what our aims and objectives were and how this would benefit not only tenants, but also to show that working together will benefit all, including New Charter Housing Trust.

As well as being able to show the benefits that TMTs’ work can bring, the workshops also gave TMT the opportunity to promote Resident Involvement with New Charter.

This led to TMT holding information sessions, where we held “informal chats”, for those who showed an interest in getting involved.

From this TMT have welcomed three new members to their team and introduced other prospective tenants who showed an interest in alternative areas of involvement.

Overall the Showcase event was a success. Both the Tenant Participation Team at New Charter together with residents worked very hard to achieve this event. Hats off to all involved.

The Tenant Management Team: “working together to make a difference.”

Staff Induction Training

2009-01-16T07:07:00.000-08:00

Staff Induction Training

With the introduction of the Tenant Management Team (TMT) in 2009, members undertook many in-house training session including the Staff Induction training sessions, alongside New Charter employees.

Once formally recognised TMT have since been invited to all staff induction sessions to present our roles to new staff and give an insight into what our aims and objectives as the team.

The first presentation we completed was on 17th Sept 09.

We talk to the new staff members and give a short presentation advising what our involvement means to New Charter, the employees and more importantly, what it means for residents.
These presentations are done by members of TMT, who wish to contribute to the promotion of the team and are done on a rota basis.

We liaise with all members of the training team, at New Charter, to make sure that the presentations are up to date and are run with professionalism.

We are then invited to the lunch, provided by the training team, which allows us to discuss further our future activities and answer any questions from the new employees.